Got a question or something not working? We're here to help.
How do I check in at a circuit?
Open the circuit detail page and tap Check In Here at the bottom. Check-in is a Pro feature. You can check in once per hour at the same circuit.
Why isn't the Instagram share working?
Make sure Instagram is installed on your device. If it's installed and still not working, go to Settings → CircuitLog and check that the app has permission to open Instagram. Also check that you're running a recent version of Instagram.
How do I unlock Pro features?
Tap Profile → Upgrade to Pro in the app. Pro unlocks check-ins, live hub, badges, leaderboard, photo spots, and Instagram sharing.
A circuit is missing or has incorrect information
Email us at
hello@circuitlog.app with the circuit name and what needs updating. We regularly add new circuits and fix data.
How do I cancel my Pro subscription?
Go to your iPhone Settings → Apple ID → Subscriptions → CircuitLog → Cancel. You'll keep Pro access until the end of your current billing period.
How do I delete my account?
Go to Profile → Settings → Delete Account in the app. This permanently deletes all your data. This action cannot be undone.
I found a bug or the app crashed
Email
hello@circuitlog.app with a description of what happened, what device you're using, and your iOS version. Screenshots help too.
Can I submit a photography spot for a circuit?
Yes — open any circuit, go to the Photo Spots tab, and tap Add Spot. Submissions are reviewed before going live.
How do I request a refund?